Service customers in 5 ways with the module: walk-in counter sales, inbound call center, outbound call center, mobile route sales, and order taking. Support customers with easy access to customer-specific pricing, aging balances, previously ordered products, etc. Speedy and efficient customer service = satisfied customer.
Easily track cylinders and gas lots inside them. Support all tank processes with mobile technology and scanning: Fill the tank, load truck, deliver tanks, pickup tanks, and check-in. Repeat. Generate tank cylinders (and bulk tank asset rentals) with one click
Spend more time delivering and less time on the road by optimizing routes with Prism’s map route optimization. Dispatchers can drag and drop orders between trucks to balance routes and print load sheets. Increase the accountability of mobile workers with daily live progress updates and reduce fuel costs.
Reduce bad debt with auto-generated stop service alerts when customers have unpaid bills aging too many days. Improve collections by emailing customers with outstanding invoices. Equip workers, both in the office or on the road, with invoice details to stay on top of cash flow.
Go paperless by providing the MiniMate Android app to drivers, salespeople, and techs. MiniMate supports mobile invoicing, signature capture for proof of delivery, payment collection, ordering and selling off the truck. MiniMate is integrated with Google Maps, phone, email, scanning, and more to support welding sales and delivery processes.
A customer portal to drive more sales with a sleek, mobile-friendly design to shop by categories, keywords, or sales history. Existing customers can pay bills, purchase products with their specific pricing, receive suggestions of the best delivery day based on the customer’s existing schedule; all integrated with the back-office accounting system.
Quickly and securely process credit card and ACH payments with Prism’s PCI compliant system. Collect all monies due to autopay schedules (daily, weekly, monthly) in a couple of clicks.
Track and manage all hard goods, gas cylinders and equipment by serial numbers in multiple warehouses and bins. Tag all assets with barcodes and use Prism’s mobile warehouse management system to support real-time receiving, transfers, and more.
One Accounting and Sales Distribution System to manage your welding businesses end to end. Built on the SQL server, the system supports additional modules including GL, Consolidated GL, AP, PO, Bank Rec, AR, and IC. Alternatively, Prism integrates with existing off the shelf accounting packages including QuickBooks, Microsoft Dynamics, Sage, SAP, and AccountMate to manage operational workflow.