Customer Support Representative
Job Description
Prism Virtual Software is looking for a high-energy individual to join our growing Team! The Customer Support Representative (CSR) job is for individuals who are open to feedback, want responsibility, and are interested in growing their careers. We are offering a unique, fast-paced opportunity with an innovative team atmosphere.
The Customer Support Representative position is responsible for helping customers with application issues, training, questions, providing additional information about Prism products and services. The CSR will help Prism’s customers and Project Managers to support new and existing solutions to achieve operating goals. This individual will be client-focused, passionate about serving others, and dedicated to our customers’ success. As a Customer Support team member, you will be an advocate for our clients, working closely with our Project Management team and clients to quickly and efficiently identify, solve, or properly direct the client’s questions and concerns.
Customer Support Representative Responsibilities:
- Accept and resolve customer requests and support issues via inbound calls, outbound follow-ups, email, and chat
- Triage tickets to the appropriate internal departments and work to resolve the issue.
- Engage with our partners and business leaders across the organization to ensure customer requests are resolved efficiently and effectively while addressing the customers' short-term & long-term needs
- Meet or exceed performance expectations based on key performance indicators like customer experience, effectiveness, and efficiency
- Identify, resolve, and or escalate risks that may impact the business
- Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements
- Assist in the development of new processes, process testing and documentation, training, and client communications
- Test development releases, perform software quality assurance tests and provide comprehensive communication results
Customer Support Representative Requirements:
- 1-3 years of relevant work experience.
- Strong communications skills. An expert communicator in both small talk & high-pressure moments.
- Excellent time-management skills. Takes the lead on projects while juggling other tasks.
- Must thrive in dynamic environments. Driven to grow and take on new responsibilities.
- Team player, open to accepting feedback to ensure the team’s success.
- Strong attention to detail, organization skills, an ability to focus on assigned tasks with a passion for helping people
- Ability to learn and work effectively in a remote and hybrid environment
- A quick thinker and a fast learner with the ability to work in a rapidly changing environment
- Technology savvy individual who can adapt to rapidly changing tools and technologies
- Excited about growing a career within a rapidly growing company
Benefits:
- Competitive compensation and 401k
- Comprehensive health coverage (medical, dental, vision)
- Remote Work Program to allow for flexibility between home and the office
About PrismVS
Prism Visual Software develops operational route accounting software systems for sales, delivery, and equipment service companies in DSD and distribution. Prism has long-standing expertise in designing and maintaining total software solutions for clients worldwide and companies of all sizes.
Prism Visual Software, Inc. is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to color, race, sex, religion, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
To apply for this position, please respond with a resume and a cover letter.