The economic success of any organization depends on its ability to understand how human capital affects the company's performance and to organize workforce management in an effective way because workers’ experience, knowledge, skills, and innovative activities are the great value of any company. Moreover, the company's competitiveness depends on the strategies and methods of attracting, managing, developing and retaining the most talented and productive employees.
Organizations, including small business, aspire to be more flexible to respond to market changes. Management of human capital or, in other words, talents, skills, and knowledge of the company's staff is the only sustainable source of the competitive advantage of the organization. The goal of any company is the fast and cheap designing and producing products or services. Only people are able to produce products (even fully automated production is controlled by the human) and provide services. Therefore methods of human capital management that help to choose the best employees and improve the efficiency of current employees are an indispensable resource for any organization, and workforce management becomes one of the most critical components of the company’s activity.
Workforce management includes employees attracting, developing, retaining and controlling. Creating powerful human resources requires each company to develop the workforce management strategy and methods. Using new technological solutions is a catalyst for creating new approaches and methods of employee management. Using new technological solutions is a catalyst for creating new approaches and methods of employee management; moreover, with the growth of information technology, companies have received more advanced methods of labor control and management.
Our company has developed a workforce management software solution that is specialized in direct sales and field service management. The main purpose of our software solution that includes ServQuest™ desktop and MiniMate™ mobile applications is optimal planning and dispatching delivery drivers and field service technicians to customer locations timely to deliver the service commitments.