The quality management system (QMS) is a shaped system that documents procedures, processes, and responsibilities for achieving quality policies with a purpose to meet customer requirements and enhance their satisfaction. The quality management system helps companies to direct, coordinate and regulate their activities in improving business effectiveness and efficiency and meeting customer requirements.
Thus, the quality management system affects every aspect of the company's performance. Meeting customer requirements helps organizations to gain the confidence of their clients; moreover, allows companies to get more customers, make more repeat bargains and have more sales. Meeting requirements of organizations that ensure products and services quality and their compliance with the resources and costs allow companies to increase their profit and create a field for their expansion and growth.