Eliminate heavy inbound calls and reduce miscommunication with your customers by using Prism Web Equipment Service. Improve customer relations and increase overall customer satisfaction.
Exceed your service expectations. Customers can:
Report equipment issues and request service.
Review and print past work orders or invoices.
Receive email alerts for equipment request status.
Increase Office Processing Efficiency:
Take service requests during non-business hours.
Determine best service day based on existing customers schedules.
Reduce inbound call traffic for office staff.
Alert Dispatcher of incoming requests visually on the Prism Dispatch.