Servicing a customer is Fast and Easy
Customer Service agent presented with all information about that site address (next delivery date, billing payments, past conversations, other upcoming services, equipment history)
Track all incoming calls and fulfill customer requests.
Send messages /tickets interoffice or to mobile devices.
Set follow-up reminders to ensure professional service.
For Each Customer Site Address (“Where”):
Step-Through Service Process:
On Prism WebCustomer, your customers Can: