Prism Visual Software’s Desktop and Mobile Field Service Software

Prism's field service applications include desktop and mobile solutions.

Prism Visual Software, Inc. offers the desktop and mobile field service applications that help companies performing deliveries, route sales, equipment, and other field services to organize and manage customer relationships, service requests, billing, reports, and other aspects of the field service business.

Our field service software solutions are grouped into three main packages:

  • ServQuest™ – a desktop package of the field service applications that run on desktop or laptop computers – the route management software. 
  • Prism Dispatch™ – a desktop package of the field service applications that run on desktop or laptop computers – the dispatching and route map optimization software. 
  • MiniMate™ – mobile field service application that runs on a smartphone, tablet and other portable devices working on the Windows or Android mobile operating systems.

Our desktop and mobile field service applications provide multiple features that help to support a field service-oriented business. The connection between office, warehouse, and field allows reducing the phone calls and increasing employees’ efficiency. Prism’s field service applications enable automating the most business processes and allow staff to focus on the fulfillment of critical tasks.

The main business processes, which Prism’s desktop and mobile field service software features allow automating:

  • Planning the day’s work – to organize the business running. 
  • Job scheduling – to increase employees efficiency. 
  • Visual dispatching – to deliver services to customers timely. 
  • Invoicing – to create invoices and send them to customers. 
  • Payment processing – to eliminate the overdue bills. 
  • Customer notifications – for better customer service. 
  • Managing the inventory located in multiple warehouses 
  • Barcoding – for better inventory management. 
  • Purchasing – to eliminate out-of-stock situations. 
  • Optimizing routes with the multiple stops – to decrease the business costs and increase the number of served customers.
  • Tracking the work orders status – to provide effective management of all business processes, including purchasing, scheduling, and customer service. 
  • Tracking field employees working time and location – for better managing the field staff and control the work orders fulfillment.
  • Capturing the field data – including customer signatures, questions, pre-orders, and more. 
  • Reporting – to use business statistics for accurate analyses and forecasting. 
  • Integrating with the accounting and other software systems – to have all business data in a single place.