Perform more services in less time with efficient scheduling. Use a drag-and-drop interface to quickly make changes to your daily, weekly, and monthly schedules. Immediately notify field workers about schedule changes. Simplify reassignments for covering cancellations, illness days, and jobs running longer than expected. Define priority, recurring, and non-priority jobs. Monitor created schedules and easily fill gaps in them, schedule future pool cleaning appointments, including recurring monthly or annual services.
Increase the profitability of pool cleaning technicians with effective dispatching. Handle priority tasks and ongoing jobs, guide your field staff with full instructions, and ensure that your customers' expectations are met. Assign workers daily routes and tasks in the automatic or manual regime; provide them with turn-by-turn directions. Continually dispatch employees in the field; send immediately to pool cleaners updates on customer requests and scheduling. Take control of the whole process: from scheduling to service fulfilling.
Minimize pool cleaning teams' travel distance and downtime. Less mileage and more services for the same time are now real with the route optimization feature. Set loading and shipment addresses, distance to customer location and customer preferences of delivery time, the needed stops on the itinerary, and get automatically calculated optimized route and expected time of delivery. Reduce costs in two areas that greatest impact on the bottom line on service business – fuel costs and technician time.
Provide your field employees with MiniMateTM Android app installed on their phones or tablets and use office computers to see pool cleaning technicians on a map and monitor their location and work hours in real-time. Automatically track customer information and requests, work orders’ status, service history, technicians' travel time and hours by the job, regular service hours, and overtime. Convert work time into billable hours and eliminate accounting hours’ errors.
Use a centralized office call center to receive incoming customer calls and transmitting their inquiries, administer service orders and support, provide emergency notifications and schedule changes, operate telemarketing. The call center integrated with CRM enables managing any customer interaction by using a single interface. Use real-time customer feedback to understand how to improve their experience, strengthen technicians' skills, and become more effective in the pool service industry.
The mobile workforce means more accomplished jobs for less time. Equipped with MiniMateTM, pool cleaners will be able to have access to customer information and their job schedules, to use Bing Maps and advanced navigation of optimized routes, to upload photos and customer questions, to create, send and print invoices, to collect credit card payments, to capture clients’ signatures as proof of performed services, to fulfill back-office entry, and more directly from the job sites.
Allow customers to request the pool cleaning service online 24-7. Add Web Customer to your website and collect information on service requests, attach work orders for technicians, send branded electronic mails and invoices, collect ACH payments, and gather customer satisfaction.
Keep customer records and service history organized. Have continually updated records with seamlessly synchronized data from mobile devices to your database. Use data history of previously performed work to estimate future requests on pool cleaning service, including seasonal needs.
Streamline field operations and have everything running smoothly with an all-in-one solution. Avoid errors, double-entry, and lost finance data by integrating your accounting software with Prism VS's pool cleaning service software system.