Main Features provided by Dispatch Computerized Systems
The powerful dispatch programs allow companies:
- to save hours of the work time in the office;
- to enable delivery drivers to perform extra deliveries every day;
- to help service technicians to fulfill additional work orders each day;
- to give ability route sales representatives to meet more customers and close more deals every day.
The main features provided by the powerful dispatch computerized programs include:
- visual dispatching;
- saving views based on dispatcher needs and preferences;
- tracking a complete cycle of order fulfillment;
- checking availability the open slots in a calendar format;
- integrating with the mobile application used by mobile workers in the field;
- sending scheduled jobs directly to field personnel smartphones through mobile applications or via text messages;
- automatically updating information on mobile devices;
- document attachments;
- tracking mobile workers' location and work time;
- slotting new work orders within existing schedules;
- real-time connection with the field via the mobile application;
- customizable database of locations;
- route-map optimization;
- supporting turn-by-turn directions;
- coordinating multiple delivery drivers;
- managing delivery status;
- getting proof of delivery;
- monitoring the number of deliveries, canceled and delayed orders;
- customer support via phone, email, or live chat;
- automatically reminding customers of upcoming service;
- customer notifications about the time the service technician will arrive;
- keeping customer records;
- collecting customer payment on the job;
- sending customers the job confirmations and invoices;
- work history for each job;
- integrating with the interactive Google Maps;
- GPS vehicle tracking;
- generating customized reports;
- customizable filters defined by multiple criteria, and more.
