ISO Requirements for the Quality Management System
A quality management system (QMS) is a collection of business processes and procedures needed for fulfillment the main business purpose of the company or organization. So, the QMS helps companies and organizations to identify, measure, control and improve the business activities.
The main benefits of using the quality management system are:
- more effectively using resources,
- improving risk management,
- expanding the customer base and increasing the customer value,
- increasing customer satisfaction and improving customer loyalty,
- enhancing the company’s reputation,
- increasing the market share,
- increasing revenue.
The international standard-setting organization – International Organization for Standardization (ISO) – consists of representatives from national standards organizations of 163 countries. The International Organization for Standardization determines the generic requirements for a quality management system in the ISO 9001:2015. These standards can be applied to any company and organization, regardless of its size and type of provided products or services.
The basis of quality management is its seven principles:
- Customer focus. The main purpose of quality management is meeting customer requirements and exceeding customer expectations. Understanding customers’ needs and requirements further to the company's sustained success that is measured in the increased customer value, satisfaction, loyalty, and repeat business.
- Relationship management is necessary for getting the sustained success.
- Leadership. Leaders create situations in which customers are engaged in achieving the company’s quality objectives that result in increasing the company's effectiveness and efficiency.
- Improvement is an ongoing focus of successful companies.
- Engagement of people. For effectively company management, it is important to involve in the company's process all workers at all levels and to respect each of them. As a result, the company will receive an enhancing the personal development of its employees, their creativity, and initiatives as well as enhancing the trust and collaboration throughout the company.
- Process approach. If the company's processes are understood and managed as a coherent system, the consistent wishful results are achieved more efficiently. The quality management system consists of interrelated processes that allow companies to focus their efforts on the key processes.
- Evidence-based decision making helps to produce the desired results.
Within the ISO 9001 quality management system, there are no grades of competence: either a company is certified, or it is not. In this, ISO 9001 certification contrasts with measurement-based quality systems. The ISO 9001 standards are being revised continually by technical committees and advisory groups, who receive feedback from professionals implementing the standard. Therefore, an ISO certificate is not a once-and-for-all recognition and must be renewed in regular periods recommended by the certification body, as a rule once every three years.