Properly organizing equipment in your inventory system makes the right parts available when needed. Tag items with barcodes and monitor equipment by using your smartphone. With 24/7 access to your safely stored inventory information from anywhere and any device enables continuous tracking of your equipment level and prevents “out-of-stock” situations.
Deliver to your customers' equipment they need when they need it. Set up accurate equipment service schedules and, as an alternative, provide your customers with the versatility to contact through the call center when they need your service. Redeploy your company's valuable human resources to other revenue-generating pursuits by creating optimized work orders.
Achieve better results with automated and configurable route accounting software. Create optimized routes for your service technicians, and they will always be timely at points where and when your customers need your service. Visit more clients in fewer miles by eliminating ineffective itineraries such as unnecessary backtracking and driving in circles.
Maximize your technicians' operational efficiency through automation. Equip your service technicians with work orders’ details, customer information, optimized routes, and turn-by-turn directions. Automate dispatching and tracking processes, have real-time insight in-the-field technicians’ activity with personalized visual dashboards and feedback.
By consolidating customer relationship and marketing management into a single, digital solution, you will have a highly attractive system that makes closing deals much easier and strengthens your sales. Enable the introduction of new services quickly. Monitor and analyze new leads and motivate existing customers to expand their relationship with you.
Start to use the advantages of digital technology, automation, and real-time processes. Equip your service technicians with the MiniMateTM Android app that has a standalone database and easily binds with the Bing Maps and back-office system. With MiniMateTM, your equipment service technicians will be able to serve customers, even without the Internet connection.
Embrace digital innovations with confidence. Securely and quickly process check, credit card, and ACH payments with Prism VS’s PCI compliant system. Control incoming customers’ payments and improve collecting them by autopay scheduling and emailing with outstanding invoices.
Improve your traditional ways of doing business. Add Web Customer to your website, and you will give your customers the ability to make orders for equipment service simply and quickly 24/7. Moreover, by creating secure online accounts for technicians, you will provide your service team and, as a result, customers with a far less cumbersome and more effective solution.
Perform your business activity through innovative technologies and achieve mutual benefits for you and your customers. By integrating your accounting software with Prism VS's products, go from separate solutions with standalone databases to a single software system that provides the essential features to deliver a seamless servicing experience and accurate accountancy.