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Prism’s
comprehensive solution for field
service and delivery operations
is Prism’s route management
solution for product delivery,
route sales and service, and
pre-order. The beauty of our
solution is its sophisticated
software design, comprehensiveness
of its features, and its user-friendliness.
ServQuest is Prism’s solution
for the service industry, and
RoadQuest is the solution of
the delivery industry.
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Our
reliable, consistent, and easy-to-use
routing solution makes it possible
to control business transactions
and the daily routing routine,
which saves money, time, and
resources. In fact, the investment
in our routing solution produces
a fast return-of-investment
(ROI) and the opportunity for
a gradual business expansion. |
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Prism’s
routing software organizes the
routing process from the beginning
when a customer calls in to
schedule a service or delivery,
or when a customer schedules
a service or delivery on a regular
or pre-order basis. The process
includes optimizing the route
and ends with invoicing for
the work completed. Customer
names, addresses, and delivery
or service schedules appear
on the computer screen when
needed and can be easily modified
if required. Users generate
quick or emergency work orders
at the push of a button. Service
history remains accessible even
after delivery or service interruption,
and bills and invoices are quickly
and reliably created and prepared
for mailing. |
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Prism’s
routing software creates schedules
for any occasion and holiday,
or according to a special customer
needs. Any schedule such as
a daily, weekly, bi-weekly,
monthly, or by call schedule,
can be developed and modified
for each customer, as needed.
Multi-level pricing, choices
in the pay code, and information
on overdue bills, and the current
balance are only a few of the
many features of Prism’s
comprehensive routing software.
Dispatchers are guided in their
scheduling of the field force
by Prism’s unique dispatcher. |
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Furthermore,
the software provides information
on the salesperson handling
a customer, the name of the
person who called in for the
order, the name of the person
creating the service or delivery
schedule, the current job number,
and the service or delivery
history are additional features
that make our routing solution
stand out. The software generates
service and delivery work orders,
dispatches the field force,
checks and track inventory,
and provides various reports
on the routing process, such
as information on a driver/technician’s
productivity or the location
of equipment with model type
and serial number. |
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For a complete listing of Prism’s
solution FEATURES, click
here. |
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