Call routing solution is an important computerized solution to any company that wants to perform efficient customer service. If your customer, when he/she is calling to your office, is sent to a dispatcher, office manager, sales representative, or any other individual or department within your company that can give answers to all customer's questions, your company will automatically improve the customer satisfaction; moreover, your company can decrease its operating costs.
Prism Visual Software, Inc. has developed a call routing system for companies performing route sales, pre-order, delivery, and equipment service that is recognized by our clients from more than thirty industries. The benefits of our call routing solution consist in its advanced basis. We have designed our call routing in such a way that companies can now collect data about their customers not only through the phone lines but from different sources, including their orders history. Then more information a company has about its customers than better, it knows them and their requirements and preferences. This can help the company to retain its customers, increase selling, improve the overall service quality.
Developed by our professional software team call routing module is included in our Prism Dispatch™ visual dispatching and call center software. Prism Dispatch™ is an integrated part of provided by us the route management solution - ServQuest™ - a comprehensive and intuitive desktop software package. So, we offer our clients our development in various configurations; can use our call routing software separately as well as with the Prism Dispatch™ route map optimization software or even all ServQuest™ route management solution package.
Remember that using the right call routing solution can change the efficiency not only of your call center but your business as a whole. If you don't know what call routing solution would meet the needs of both your company and your customer the best, consult before to purchase a call center system.
You also should remember that with other components of customer service, your call center can help your company to be distinguished from your business competitors. Research what call routing software is used by your competitors, as this can help you to find the solution that will delight and in a good way surprise your clients when they are calling to your office and therefore, increase their satisfaction.
The call center is a necessary component of any company performing sales or/and service. Your call center should not bring frustration to your customers and your staff. The right software solution, your call center will improve your service and forward your company to success. Offered by us call routing system is really the best solution for companies providing route sales, equipment service, pre-order, and delivery. For more than twenty years, we have been studying such businesses needs and requirements and take all our knowledge into consideration when are designing the software for that sort of companies.