Benefits of Using Prism VS’s Contact Center Software

Characteristics of the Prism VS contact center software

Prism VS’s contact center software helps companies to provide a seamless experience across every channel and touchpoint without missing a beat.

Mobile, email, SMS, social, inbound and outbound voice, agent-assisted conversations – all that are necessary for driving personalized interactions.

Use Prism VS’s contact center software to:

  • Build better relationships with your customers via more ways to interact. 
  • Let your customers choose the way of interaction. 
  • Give your clients the help they need whenever they need it. 
  • Provide more services with less hassle.

The latest technologies of customer engagement enable improving customer service, boosting customer satisfaction, and increasing sales.

Main characteristics of Prism VS's call center software:

installation Easy to install and use. Easy modification Ability to be easily modified.
powerful functionality Powerful functionality. software integration Simple integration with CRM, accounting, and other software.
reliability The first-class operational reliability. costs Lower overall costs.

Benefits of using Prism VS’s inbound and outbound call center software:

  • advanced routing – to eliminate transferring callers; 
  • monitoring capabilities – to achieve the maximum potential of agents; 
  • automated workflows – to reduce the average handle time;
  • improved data access – to increase chances for resolution of the first contact;
  • customized reporting – to provide efficient analysis;
  • automated outbound calls – to drive high-touch campaigns; 
  • security – to protect customer data; 
  • centralized management – to streamline administration; 
  • qualified support – to increase customer satisfaction; 
  • data collecting – to improve forecasting; 
  • instantly responding – to meet the changing needs of the business; 
  • personalized touch – to improve the customer experience; 
  • great accountability – to centralize the database; 
  • easy to use – to minimize software training time.
call center-software

Improved contact center software = Better relationships with customers = More sales