Advantages of Using the Prism Visual Software’s Dispatching Solution

Prism's dispatching software solution includes desktop and mobile packages.

Prism Visual Software Inc. – a leading provider of the computerized solutions for companies performing field service, offers a unique dispatching software solution developed by its professional team. Our dispatching software solution includes the Prism Dispatch™ desktop software package and MiniMate™ mobile application.

Using our dispatching software system gives our customer a number of benefits:

  • With the Prism Dispatch™ software, dispatchers and managers have quick access to the status of the customer and work orders (tickets), field workers (drivers, service technicians and engineers, route sales representatives, and other), vehicles (trucks, trailers, and other carriers). 
  • Our dispatching software solution provides company’s dispatchers and field workers with the computerized programs they need to fulfill their job in an efficient way. 
  • Planning the day’s work, adjusting the schedule as needed, including emergency tickets to the work orders are easy with the Prism Dispatch™ software system. 
  • The Prism Dispatch™ software allows creating the optimized routes with the multiple stops. Delivery goods and services on optimized routes allow eliminating the unnecessary miles and expenses on fuel, completing more stops and servicing more customers with fewer resources. 
  • The office personnel always know where each vehicle is, what drivers are available, and how customer orders are fulfilled (on schedule or behind schedule). Dispatchers have full control over the customer orders and always know which orders are scheduled, dispatched, completed, and overdue. 
  • The technologies we use in our dispatch software solution enable providing the unprecedented visibility and insight of the company’s business activity and allows making the right decisions by the office staff (managers and dispatchers). 
  • The work history and job documentation reduce the multiple visits to the same customers. 
  • The field employees always have the real-time information they need (customer locations, driving instructions, current equipment, and other) from their mobile device (tablets, smartphones, and other). 
  • Eliminating the paperwork and manual calculations allow companies perform the field service without the need for additional office personnel. 
  • The MiniMate™ mobile application enables sending the last-minute orders and changes in schedules to the smartphones and tablets used by the mobile workers. 
  • Standalone database on the handheld devices allows field staff to service customers anywhere with or without the internet connection. 
  • Easy customization to meet the company’s specific needs and requirements. 
  • Integration our dispatch software with the company’s accounting system enables collecting the information that flows from different sources such as dispatchers, field workers, warehouse employees, business managers, and other in the single place and creating financial reports involved all aspects of business process.