Service Business Software

INBOUND CALL CENTER

The customer Inbound Call Center tracks calls coming into the company. This add-on module enables customer call representatives to perform their tasks such as responding to all billing and other inquiries, taking orders, canceling service or delivery orders, creating service tickets, and sending emails to a supervisor or a driver (via beeper of internet device).

The Inbound Call Center tracks the duration of each call and collects data that can be printed at the end of a day or for a range of dates. Reports list the calls for the day and allow sort options such as reasons for the call or the action taken or required.

OUTBOUND CALL CENTER

The Outbound Call Center serves as a front-end to many other route management functions of Prism’s software.

The Outbound Call Center links users to customers that are on a tickler file to be called. The outbound center assists in taking orders, scheduling services, and reminding customers about past due amounts or any other reason to call customers on a regular basis. When users press “Place Order” or “No order”, the particular call is removed from the grid because it has been dealt with.

The Outbound Call Center facilitates efficient, reliable, and quick calls from the office to the customer base.

Every service and delivery company needs this essential add-on module for its daily routing business!

Dispatch Board | MiniSurvey
GIS Mapping Module | Accounting Software