Prism Visual Software's Add-on Solutions: Outbound and Inbound Call Center
Do you want to reduce resolution time for customer support calls and gain more sales deals? Prism Visual Software, Inc. offers inbound and outbound call center software that allows companies to improve interactions with their customers and pass ahead of their competitors.
Prism VS's call center software features allow:
- Be prepared for every call.
- Provide smooth high-quality support.
- Better understand customer needs.
- Demonstrate team professionalism.
- Increase operators' efficiency.
- Improve customer interactions.
- optimize caller experience.
- Make better decisions.
Call Center Software Overview:
Inbound Call Center
The customer Inbound
tracks customer calls coming
into the office. This
add-on module enables
clients call representatives
to perform their tasks
such as responding to
all billing and other
inquiries, taking orders,
canceling service or
delivery orders, creating
service tickets, and
sending emails to a supervisor or a driver
(via beeper of internet
Center tracks the duration of each call and collects data that can be printed at the end of a day or for a range of dates. Reports list of the calls for the day is also available with sort options such as reasons for the call or the action taken or required.
The Outbound Call Center links operators to customers that are on a tickler file to be called. The outbound center assists in taking orders, scheduling services, and reminding customers about past due amounts or any other reason to call customers on a regular basis. When users press “Place Order” or “No order”, the particular call is removed from the grid because it has been dealt with.
Center serves as a front-end to
many other route management functions of Prism VS’s software. It facilitates efficient, reliable, and quick calls from the office to the customer base.
add-on module could be effective for every delivery and field service company as can help in their
daily business activities.
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