When Pinnacle Distribution approached Prism’s sales staff, the distributor appreciated the time and care of the demo process. According to Josh Naville, CEO of Pinnacle Distribution, the repeated virtual demonstrations were in fact the selling point—besides the price and software features. He liked the care with which the sales team showed him the comprehensive solution. It helped him to learn many features of the software before he even bought it. When he eventually used MiniMate, ServQuest, and QuickBooks in his company, he already felt comfortable with the solution’s functionality.
Josh also liked how Prism calculated the cost for the various parts of the routing solution which required an initial investment in the desktop software, ServQuest, but made the individual handheld software (MiniMate) very affordable.
“We are planning on adding more drivers in the near future and will then need to buy only additional MiniMate licences. The software will expand with us and we do not need to learn something new,” Josh Naville explains.
Pinnacle Distribution was eager to get rid of the handwritten invoice process. “After a few hiccups that everyone should expect since this is a very company specific software implementation, we are running without any problems. Prism really showed a sincere interest in getting us up and running,” Josh states, “I am completely satisfied and Prism wanted to make sure that we succeed. They are a great team.” Pinnacle Distribution also received the books and manuals that come with Prism’s software, as well as with QuickBooks. The accounting software, QuickBooks Premier Editions 2007, is integral part of the routing software and Pinnacle Distribution appreciates the reports, especially the profitability report. Prism’s routing software and its seamless integration with QuickBooks Premier Editions 2007 enable Pinnacle to know exactly what is sold and what to purchase and so to eliminate overstocking or understocking.
Since Pinnacle Distributions implemented the software, seamlessly tied into QuickBooks, the company cut clerical and delivery time by 90%. The extra time enabled Pinnacle to expand the business by tripling its customer base. Further, the automated software calculations reduced waste on the shelves which improved Pinnacle’s credit score at the convenience stores they deliver to. Pinnacle has also added new products to their product line and plans to add more drivers soon.
Josh Naville exclaims: “With Prism’s routing software the sky is the limit for our delivery business!”