The Selling Point:
Prism’s Care and Time Investment in the Sales Process
When
Pinnacle Distribution approached Prism’s sales staff, the distributor
appreciated the time and care of the demo process. According to Josh
Naville, CEO of Pinnacle Distribution, the repeated virtual demonstrations
were in fact the selling point—besides the price and software features. He
liked the care with which the sales team showed him the comprehensive
solution. It helped him to learn many features of the software before he
even bought it. When he eventually used MiniMate, ServQuest, and QuickBooks
in his company, he already felt comfortable with the solution’s
functionality.
Josh
also liked how Prism calculated the cost for the various parts of the routing
solution which required an initial investment in the desktop software, ServQuest,
but made the individual handheld software (MiniMate) very affordable.
“We
are planning on adding more drivers in the near future and will then need to
buy only additional MiniMate licences. The software will expand with us and
we do not need to learn something new,” Josh Naville explains. |
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The Implementation
Process
Pinnacle
Distribution was eager to get rid of the handwritten invoice process. “After
a few hiccups that everyone should expect since this is a very company
specific software implementation, we are running without any problems. Prism
really showed a sincere interest in getting us up and running,” Josh states,
“I am completely satisfied and Prism wanted to make sure that we succeed.
They are a great team.” Pinnacle Distribution also received the books and
manuals that come with Prism’s software, as well as with QuickBooks. The
accounting software, QuickBooks Premier Editions 2007, is integral part of
the routing software and Pinnacle Distribution appreciates the reports,
especially the profitability report. Prism’s routing software and its
seamless integration with QuickBooks Premier Editions 2007 enable Pinnacle to
know exactly what is sold and what to purchase and so to eliminate
overstocking or understocking.
Pinnacle’s
Post-Implementation Goals
Since
Pinnacle Distributions implemented the software, seamlessly tied into
QuickBooks, the company cut clerical and delivery time by 90%. The extra
time enabled Pinnacle to expand the business by tripling its customer base.
Further, the automated software calculations reduced waste on the shelves
which improved Pinnacle’s credit score at the convenience stores they deliver
to. Pinnacle has also added new products to their product line and plans to add
more drivers soon.
Josh
Naville exclaims: “With Prism’s routing software the sky is the limit for our
delivery business!”
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